Frequently Asked Questions

C: INTRO

Q: What is Virgo Talent?

Virgo Talent is a Listing Service (aka a 'Calling Service', 'Call-In Service', 'Extras Management Service', or 'Online Bulletin Service'). Essentially, we connect talent directly to Casting Directors to fill extras or background roles in commercials, music videos, TV, film, print and other media productions.

Q: What are the requirements to join?

All talent MUST BE: a) 18 or older, b) a US Citizen, legal to work in the United States, or have a proper work permit, c) live or reside in or around the Los Angeles area, d) have a valid Credit Card (to pay for booking fees).

Q: Is there a fee to sign up on your website?

No. Creating your online profile is and will always be free. However, we do charge a fee if you would like to get a verified photo at one of our registraitons. There are also booking fees for when you do work on one of our projects. There are no fixed monthly fees. Please check out our pricing page for more information.

Q: Do you accept Union Talent?

Yes. We work with SAG-AFTRA talent in addition to Non Union talent.

C: WEBSITE

Q: How do I create a profile?

You can sign up for an account for free on our website at any time by selecting "Sign Up" button on the home page.

Q: What is my login name?

You create your login name. We recommend using your first and last name for simplicity, but you may choose any login name you wish. You can also log in using your email address.

Q: I forgot my password?

If you forgot your password, please click the 'Sign In' button at the top of the page, and then click 'Forgot Password?'. You will be directed to enter the email address associated with your account and sent an email with log in instructions.

Q: Can I update my Virgo Talent Profile?

Yes. You can update all of your information by logging into our website.

Q: How do I update my contact, size or billing information with you?

No need to email us or call and wait on hold... you can update all of your information at anytime by singing onto our website and logging into your profile.

Q: How do I create an account?

Go to virgotalent.com and click "Sign Up". Then follow the registration instructions.

Q: How do I log in to my account?

Go to virgotalent.com, at the top of the page select "Sign In". There you can enter your email address and the password that you specified when you signed up for an account.

Q: What should I do if I forgot my password?

Go to virgotalent.com, at the top of the page you will see a log in bar. Under that log in bar click on "forgot password' to retrieve your password or username.

Q: Can I post additional pictures on my account?

Yes. You can upload and tag additional photos for your profile online to be viewable by Casting Directors. We encourage all talent to upload additional photos with the tags provided in the profile section of our site. You can upload 1 photo per tag. We allow our clients to sort and search by these photo tags on our website.

Q: How do I add or update photos in my profile?

Go to virgotalent.com and log into your profile. Click on the 'Photo' tab located on your profile dashboard. Click '+ upload images' and select the photos you'd like to upload (You may also drag and drop photo's from your computer directly into the upload box). You will see the image you selected to upload appear on the bottom of your profile. Click the 'Start' button to finish/publish the photo to your profile, click the 'cancel' button to stop the upload of your image. If you'd like, you may then tag your photo with the available fields (Swimwear, headshot, ect.). You can update your photos by signing in to your account and clicking 'Edit' next to any of the photos that you have.

Q: What's the difference between a Main Photo and Gallery Photos?

Your main photo is the Verified Photo that you take at one of our official registrations. This is the photo that is submitted the majority of the time to Casting Directors in our photo submissions. Your additional photos are used when our clients request additional or specific photos of you. We recommend adding additional Gallery Photos to your profile and tagging them so that they are easily searchable.

Q: How can I update my credit card information?

No need to email us or call and wait on hold... you can update all of your information at anytime by singing onto our website and logging into your profile. To update your billing and credit card information, log in to your account at virgotalent.com and select 'Billing.'

Q: Is my payment information safe?

Yes. We take our talent's privacy extremely seriously. We comply with all PCI-DSS rules. Upon entering your credit card information, your billing data will immediately be encrypted and stored on a third party credit card processor and not directly on Virgo Talent's servers.

Q: I will be unavailable for an extended amount of time. How do I place my account on a temporary hold?

First log in to your account at virgotalent.com and select "Hold Account." You will not receive any availability checks when your account is on hold. When you'd like us to start submitting you again select "Remove Hold" and your account will be reactivated.

Q: How do I cancel my membership?

To cancel your membership please email info@virgotalent.com - Subject Line : 'Membership Cancellation'

Q: How do I update my contact information and sizes?

You can update and edit your online profile by signing in to your account from our home page and clicking the 'Edit' button on your profile page.

Q: What does the "Hold Account" button on my profile do? It doesn't seem to be working...

Currently, this feature is disabled, but we will be releasing this in the future. Talent will be able to suspend their accounts if they wish for a temporary time (like if you go on vacation and don't want to receive availability checks).

Q: I tried entering my credit/debit card, but it won't update... what's the deal?

When you enter in your credit or debit card information into the system, it double checks to make sure that the credit card is valid. If it isn't, it rejects the number and won't save it on the secure server. If the system isn't saving your card information, most likely it's a typo. Please re-enter, and double check to make sure all of the card information is correct and accurate.

Q: I can't update my availability on my calendar... what happened?

Unlike our prior website, your calendar will no longer be a place to leave your availability (unfortunately, in the past, booked-out dates on talent calendars would often times be inaccurate). Instead, the calendar will now be a tool for you to see the jobs that you are active in, and your status within that job. You will also be able to view your history of jobs in a calendar format. Please continue to log into the site at least once a week so that we can see that you’re still active. Our system automatically sorts by “last login” when we are looking for talent for prospective jobs. LOGGING IN IS THE BEST WAY TO LET US KNOW YOU ARE AVAILABLE.

Q: I can't see new projects under the 'Projects Tab.' Why is that?

When casting directors want to check your availability for a job, they will send you an email through our system. Once this happens, that particular job information will appear on this tab. These are the only jobs that will appear in this section. You will always be contacted via email, phone or text before listings will appear.

C: VERIFIED PHOTO

Q: Do you accept Union talent?

Yes. We work with SAG/AFTRA talent in addition to Non Union talent.

Q: What is a Verified Photo?

Verified Photos are taken by a professional photographer at one of our official registrations to demonstrate the accuracy of your current appearance for our clients.

Q: What are the benefits of getting a Verified Photo?

Casting Directors and Producers are able to search our database for profiles without a Verified Photo, but most prefer to make selections from an unbiased, uniform and consistent photo submission. You are not required to get a Verified Photo but most talent find that having a Verified Photo greatly increases their chances of being selected for projects.

Q: When do you hold Verified Photo Registrations?

We hold photo registrations 3-4 times per year. The next registration date will be posted on our 'Get A Photo' page in addition to facebook.com/virgotalent. We will also email you 10-14 days in advance with all of the information.

Q: Is there any other way to get a Verified Photo?

No, we do not have the studio, lighting or photographer available other than on our official registration dates.

Q: Do you ever allow people to submit their own photos to be verified?

No, our photos are standardized and photos taken outside of our studio never match our format. Sadly, we cannot make any exceptions to this part of our photo procedure.

Q: I came in for a Verified Photo, but it has not been uploaded! What should I do?

It takes approximately 2 weeks for us to select, color correct, photo shop, label, and upload your Verified Photo to your profile. If your Verified Photo has not been uploaded and it has been more than 2 weeks, please email info@virgotalent.com

Q: What if I don't like my Verified Photo?

We do our best to make sure you look your best in the photo that becomes your main photo after attending our registration. Casting Directors want to see if you can nail a good photo in just a couple of takes. This makes them feel more confident that you will nail takes on set when cameras are rolling and the stakes are high for production. If you are unsatisfied with your photo, you can attend the next registration to get a new Verified Photo.

Q: I have a Verified Photo, how often should I update it?

We recommend all talent update their photo every 2 years or whenever their look changes.

C: BOOKING PROCEDURES

Q: What if casting, production or Virgo Talent cancels me for a project?

Unfortunately, there will be times when you may be cancelled due to situations out of our control on a given project. When this happens, you will not be charged for the job or you will be refunded what you were charged for the booking.

Q: Am I guaranteed work?

No, We never guarantee work to anyone. Our only guarantee is that as long as you are within good standings your profile will be accessible to all of our clients. Virgo Talent does not decide who works on projects, our casting and production clients do.

Q: How do I find out about current projects?

If we have a project that we think you are right for, or if a client specifically asks us to contact you, you will receive a text or email inquiring about your availability for that project. Currently we do not have an availability line but we will occasionally post jobs on our facebook page at facebook.com/virgotalent.

Q: I left my availability for a project, am I required to hold it?

No, you are not required to hold your availability unless implicitly stated by Virgo at the time of checking your availability. However, if your availability does change, please update your submission immediately to reflect that change online.

Q: I was told I am 'On Hold' for a project, what does that mean?

If you are 'On Hold', it means that we are waiting for a client to confirm that they can book you on a job or not. If you accepted the hold, you are required to maintain your availability until you are notified that you were selected.

Q: How will I know when I am booked for a job?

We will be very clear when booking your for any project and you will be asked to reply to our booking message in order to confirm your booking.

Q: I was booked for a job, but I don't have any details. What do I do next?

Generally we receive project details between 5pm & 7pm the night before the shoot. We will email you your call time, wardrobe, location and any additional details details as soon as they become available. You will be required to confirm you received all your details within 2 hours of receiving your details or by 8pm the night before the shoot, whichever is later.

Q: Am I required to confirm for a project once I receive my details?

Yes. You will be asked to give a final confirmation to EVERY project that you are booked on. This lets us know that you have all of the details that pertain to you for that specific project and that we can count on you being checked into set by your call time that day.

Q: What if I need to cancel on a project I was booked on?

If you need to cancel for any reason please email info@virgotalent.com - Subject Line : "Emergency Cancellation". Please include the reason for your cancellation. Any cancellation may result in a cancellation fee, negitive notations, and/or termination from Virgo Talent.

Q: If I am booked (for a specific date) on a job through Virgo, and I get recalled on another set I was on, what should I do?

If you are asked to come back to a show that you are doing, and you were already booked by Virgo on another project, you must tell the people on that project that you have already made a commitment (with Virgo) for the day that you are booked, and that you WILL NOT be able to work for them on that day. DO NOT GET YOURSELF RECALLED IF YOU HAVE ALREADY MADE ANOTHER COMMITMENT. Recalls on other projects DO NOT take precedent over your prior commitments with our service. Please do not make this mistake.

Q: What should I do if I have an emergency?

If you have any kind of emergency on the day that you are booked on a job, please immediately contact a Virgo Talent representative at info@virgotalent.com and (213) 537-4214. We will work with you in resolving your problem. You will still be charged your booking fee, which will pay for the time and effort it takes to replace you on short notice. If you do not make every effort to reach us when you need to cancel, you will lose your Virgo Membership as well as be charged our $40 no-call-no-show fee.

Q: What should I bring to set?

Please Bring... - A Good Atitude - Your Project Details - Government Issued ID - Social Security Number or Work Visa - Required Wardrobe - Quiet Entertainment (Books, Magazines, Mobile Phone, etc)"

Q: How do I check into set in the morning?

Follow directions to Crew Parking from your details -- look for someone to direct you towards the check in area. There will be someone from production there to check you in, give you your paperwork and convey any additional information for the work day.

Q: What is a typical day of background work like?

Once you have arrived and checked in, you will seen by hair and wardrobe to get approved for the first shot that you will be in. Typically there will be several waiting periods between the scenes that you will be in. Generally you will be fed after 6 hours and have basic snacks and drinks provided to your by craft service throughout the day. At the end of the day, you will check out and take home a copy of your voucher.

Q: How should I act on set?

- Be on time - Make sure the AD or Talent Coordinator knows where you are at all times - Follow Directions - Keep noise at a minimum - Limit Cell Phone use to Talent Holding or Staging Areas - No sleeping or laying down - No folding chairs or large personal items that were not required by props or wardrobe - Never leave set without telling someone - Treat all coworkers with respect - No on set social media posting with regards to Non Disclosure Agreements - When in doubt, ask the 2nd AD or Talent Coordinator"

Q: Who pays me?

The payroll company listed on your voucher is responsible for paying you, on time, and is your legal employer. If your check is ever late or missing, please contact the payroll company listed on the voucher that you received on set.

Q: I can't update my availability on my calendar... what happened?

Unlike our prior website, your calendar will no longer be a place to leave your availability (unfortunately, in the past, booked-out dates on talent calendars would often times be inaccurate). Instead, the calendar will now be a tool for you to see the jobs that you are active in, and your status within that job. You will also be able to view your history of jobs in a calendar format. Please continue to log into the site at least once a week so that we can see that you’re still active. Our system automatically sorts by “last login” when we are looking for talent for prospective jobs. LOGGING IN IS THE BEST WAY TO LET US KNOW YOU ARE AVAILABLE.

C: PRICING

Q: How much does it cost to register?

Currently, our photo registration fees are $40 and our photo updates are $10. Signing up for an online account is free.

Q: How much does it cost per month?

There are no monthly fixed costs. All talent are charged on a per job basis. Please review our current rates at our Pricing page.

Q: How do your rates work?

Here's a quick breakdown of our rate structure: Booking Fees: 10% of the guaranteed Base Rate Photographer Fees: $40 - First Visit $10 - Updating Photo Penalty Fees: $5 - Declined Card $5 - Confirming Details Late $20 or $40 - Canceling Booking $40/Fired - No Show For more information, please review our pricing page at virgotalent.com/pages/pricing

Q: How am I charged?

You must have a valid credit card on file in order to work with Virgo Talent. You may be charged your booking fee to your credit card anywhere between the night before the job to four weeks following the completion of work. On most projects billing takes place within 48 hours of the shoot date. Please note that declined or invalid credit cards left on file will hurt your future chances for future work. Make sure you always have enough funds on your card to cover the jobs that you work.

Q: Does Virgo take a commission from my check?

No. This is one of our most asked questions. Please read this carefully: Virgo Talent never touches any of your checks before you get them. We are a service that you pay after we have provided you work opportunities. We are not a casting company, your employer or a payroll company. Our business relationship with you is separate from either of these other types of businesses and has no way of accessing your checks.

Q: Do you make exceptions for reinstatement fees and cancellation fees?

Unfortunately, we cannot make exceptions for these fees, no matter the reason. We do this to be fair to all talent.

Q: When am I charged a reinstatement fee?

Luckily, this fee can always be avoided. A reinstatement fee is charged when your card is declined (or missing from your profile) when we are attempting to charge booking fees. This will also cause your account to be placed on hold. The hold cannot be removed until the reinstatement fee is paid. Please double-check your profile once you book a job with us to double check that the information is up-to-date and accurate.

Q: Do I have to use a credit or debit card for paying for my booking fees?

Yes. Unfortunately, our system is only set up to accept payment for fees via credit or debit card. We cannot accept payment via PayPal, checks or money orders.

Q: How would I request a refund or despute a fee?

BOOKING AND PENALTY FEES If you would like to dispute a fee charged to your credit card follow these steps : 1. Go to virgotalent.com 2. Sign In to your account. 3. Select the Billing History tab. 4. Identify the fee that you would like to dispute, then click the Dispute button. 5. Enter the reason you do not believe the fee that was charged to your card is valid, then click submit. 6. If you have any documentation to prove the charge is invalid please email it to info@virgotalent.com A member of our staff will contact you within 48hrs regarding your claim.

Q: Under which circumstances does Virgo Talent offer a refund?

Refunds may be issued if : 1. Medical/Sickness. If you cancel due to a medical issue please obtain a note from your doctor and email a copy to info@virgotalent.com Refunds will only be issued after this doctors note has been obtained. 2. Vehicle Mechanical Problems - If you vehicle breaks down on the way to a project and you are unable to get there on time please email a tow or mechanics receipt to info@virgotalent.com - Refunds will only be issued after we receive a receipt showing your vehicle broke down on or directly before the project you were booked on. 3. Production/Casting/Virgo Talent initiated cancellations. If you are cancelled by Virgo Talent, the production company or the casting company responsible for the project you will not be charged. If a charge does appear on your account please follow the steps listed above under the title "Refunds for Booking and Penalty Fees" or email info@virgotalent.com

C: PAYROLL

Q: When should I expect do be paid after a job?

Your employer is required to follow labor laws and pay you within state guidelines. Virgo Talent is never your employer. Typically talent don't start inquiring about missing check until it has been at least 14 days from the shoot date.

Q: What should I do if my check is late?

If your check is late or missing please contact the payroll company listed on your voucher. Virgo Talent is not your employer and is not responsible for your check. It is your responsibility to keep track of your employer history.

Q: If I am filing for unemployment, who is my employer?

Your employer is listed on your voucher on each job. Virgo Talent is never your employer.

Q: I'm having trouble getting my paycheck. Can Virgo help?

The service that we provide is completed upon you being booked on a job. We will do our best to help resolve these types of issues, but we are not responsible for this aspect of business.

Q: Am I required to collect a payment voucher from every set I go to?

Yes. You must get a voucher from EVERY set you go to. Virgo Talent is NOT a payroll company. Virgo Talent never handles your checks and will not be able to help you if your check is late or missing. We never receive information on who the payroll company is. It is YOUR responsibility to get that information from set. Do not leave set unless you have a voucher with the name of a payroll company listed on it. If production does not have vouchers you must write down the payroll for your records.

C: GENERAL

Q: Do you have an office or physical location that talent can visit?

No, we do not have a physical office that talent can drop by or make appointments to see us. If you have any questions please email info@virgotalent.com

Q: How much work can I expect?

There is no pre-determined or set amount of work that we can guarantee. We do guarantee that you will be submitted for every job that you are right for. We also guarantee that you will never be charged a penny unless we perform a service for you (book you on a job). If you are not working or being offered jobs as much as you like, it is not a reflection of our performance. We want every single person to work as much as possible but it is a competitive industry and we cannot control the frequency of your selection by our clients.

Q: How much do your jobs pay?

At this time the majority of our jobs pay at least $100 per day. Many jobs however, pay between $125 and $200. For SAG-AFTRA, please check with your union for your current minimum rates.

Q: What does it mean to be an Extra or Background Talent?

Background talent, or extras, are people that are in the background of the required shot while filming. Generally they do not interact with the principle and rarely are focused on or get "face time." These positions are not speaking roles.

Q: What is the difference between Union and Non-Union?

Union generally is a reference to being a part of the SAG-AFTRA Union. They have set, negotiated rates for people that are part of that union. In order to join SAG-AFTRA, you need to earn 3 union vouchers via upgrades, or through principle roles, etc. Anyone that is not in the SAG-AFTRA is referred to as "non-union talent." Many of the industry rules regarding the treatment and pay scales of talent on sets do not apply to people in non-union positions.

Q: How do I get a SAG-AFTRA Voucher?

Please visit sagaftra.org to get the most current information on obtaining a SAG voucher.

Q: Can I be with other services besides Virgo Talent?

Yes. We do not force you to be exclusive with us. We want you to be able to find the most work possible for yourself while supporting your aspirations. We encourage you to seek a balance that is beneficial and comfortable for you while working as an actor.

C: INDUSTRY TERMS

Q: What is a Casting Company?

A casting company is a service that production companies and advertising agencies use to acquire talent that they need for specific projects. This can range from background to principle roles. Virgo Talent is a listing service, not a casting company.

Q: What is a Production Company?

Production companies handle budgeting, scheduling, scripting, casting, resources, the organization of staff, the production itself, post-production, distribution, and marketing. Basically they manage all aspects of the creation of a media project.

Q: What is a Voucher?

A voucher is the form that you will fill out on almost every set that you work on. Generally you will need to provide your Name, SSN, tax information, address, etc. It is important that you fill out this information accurately and make sure that you turn it in and have it signed by the person in charge of vouchers on every set. It is also crucial to keep a copy for your records in order to prevent any discrepancies between yourself and the payroll company or casting company. If you do not turn in your voucher or forget to have it signed, chances are you will not get paid for your work; as there is no record of you working. Also, it is important to note the payroll company on the job you work so that you can direct any questions concerning payment to them. Virgo Talent does not deal directly with payroll and we never have any hand in the matter in which you get paid. The service that we provide is complete upon the booking of each job.

Q: What is a Wrangler?

A Wrangler is a term used to describe the person on set that is in charge of the Extras. Generally they are the person that is dealing directly with the Production Company on set, as well as representing their Casting Company. Wranglers typically act as background on set, as well as check in all of the other extras and many times help in signing out the extras at the end of the day. Also, the Wrangler will act as the Emergency Contact person on most sets. If a Wrangler ever asks you to do anything - please cooperate.

Q: What is a Payroll Company?

A payroll company is the company that finances paying talent for each job. In other words -- they pay you. They receive the information on the vouchers that you prepared on set in order to mail you your check in a timely manner. Generally at "timely manner" falls somewhere between 3 weeks and 1 month. We have no control over the check that is coming to you, but we will do our best to point you in the right directions.