Knowledge Base
Choose a category to quicky find the help you need.
Getting Started
-
What is Virgo Talent?
Virgo Talent is a Listing Service (aka a 'Calling Service', 'Call-In Service', 'Extras Management Service', or 'Online Bulletin Service'). Essentially, we connect talent directly to Casting Directors to fill extras or background roles in commercials, music videos, TV, film, print and other media productions.
-
What are the Requirements to join Virgo Talent?
All talent MUST BE: a) 18 or older, b) a US Citizen, legal to work in the United States, or have a proper work permit, c) live or reside in or around the Los Angeles area, d) have a valid Credit Card (to pay for booking fees).
-
Is there a fee to sign up?
No. Creating your online profile is and will always be free. However, we do charge a fee if you would like to get a verified photo at one of our registraitons. There are also booking fees for when you do work on one of our projects. There are no fixed monthly fees. Please check out our pricing page for more information.
Profile and Billing
-
How do I get my profile verified?
You must attend one of our Photo Registration/Photo Updates. Visit virgotalent.com/photo-update.php for more info.
-
Can I still get booked if I have an unverified profile?
Yes, this happens all the time. While many casting directors prefer to submit verified talent. Most do consider unapproved talent when creating submissions.
-
I don't like my verified photo. How do I change it?
We know this can be frustrating for talent. Verified photos are taken with a white background and only receives minimal touchups. The reason for this is casting directors like to have an untouched, uniform, photo that have been taken under similar conditions. It's hard to compare highly photoshopped photos taken from different angles and conditions. Plus, no one likes to get catfished ;) If you would like to have your verified photo removed your profile will return to Unverified until you attend another photo update.
-
ITs been almost 2 weeks since I attended the photo registration and my photo is missing and my account is still unverified. What the flip?
It takes us almost 2 weeks to touch up and label all of the photos. After we're done editing we upload all the verified photos at the same time. You should expect to wait 10-14 days for your profile to become verified.
Projects and Booking
-
how do i increase my chances of getting booked?
Signing into your Virgo Talent profile once a week will keep your profile in the top of the search results.
-
A casting director used to check my availability all the time, now i rarely hear from them.
Casting companies all have their favorites. People can fall in and out of favor with people depending on reports they receive from set.
-
Am I guaranteed to get work?
No, We never guarantee work to anyone. Our only guarantee is that as long as you are within good standings your profile will be accessible to all of our clients. Virgo Talent does not decide who works on projects, our casting and production clients do.
-
How do I find out about current projects?
If we have a project that we think you are right for, or if a client specifically asks us to contact you, you will receive a text or email inquiring about your availability for that project. Currently we do not have an availability line but we will occasionally post jobs on our facebook page at facebook.com/virgotalent.
-
My profile says I'm available for a project. What do I do if I become unavailable.
If we have a project that we think you are right for, or if a client specifically asks us to contact you, you will receive a text or email inquiring about your availability for that project. Currently we do not have an availability line but we will occasionally post jobs on our facebook page at facebook.com/virgotalent. Please update your availability status on your profile as soon as possible. If you were recently text messaging Virgo staff about the project, please also let them know you are no longer available.
-
Is there a fee to sign up?
No. Creating your online profile is and will always be free. However, we do charge a fee if you would like to get a verified photo at one of our registraitons. There are also booking fees for when you do work on one of our projects. There are no fixed monthly fees. Please check out our pricing page for more information.
Troubleshooting
-
ITs been almost 2 weeks since I attended the photo registration and my photo is missing and my account is still unverified. What the flip?
It takes us almost 2 weeks to touch up and label all of the photos. After we're done editing we upload all the verified photos at the same time. You should expect to wait 10-14 days for your profile to become verified.
-
A casting director used to check my availability all the time, now i rarely hear from them.
Please email info@virgotalent.com to report the issue. Virgo Talent will not share your information with the complainee. Safety &/or legal issues should ALSO be reported to the 2nd AD and casting director. Let's keep set a safe environment for all.
-
I'm on a virgo talent set and someone is acting unprofessional/late to set/missing wardrobe or causing an issue. What should I do?
No, We never guarantee work to anyone. Our only guarantee is that as long as you are within good standings your profile will be accessible to all of our clients. Virgo Talent does not decide who works on projects, our casting and production clients do.
-
A production crew member is acting unprofessional. What should I do?
Please report the behavior to the 2nd AD and Casting director as soon as possible so they may take action.
-
I was booked for a project, but I don't have any details. What do I do next?
Generally we receive project details between 5pm & 7pm the night before the shoot. We will email you your call time, wardrobe, location and any additional details details as soon as they become available. You will be required to confirm you received all your details within 2 hours of receiving your details or by 8pm the night before the shoot, whichever is later.
-
What should I do if I have an emergency?
If you have any kind of emergency on the day that you are booked on a job, please immediately contact a Virgo Talent representative at info@virgotalent.com and (213) 537-4214. We will work with you in resolving your problem. You will still be charged your booking fee, which will pay for the time and effort it takes to replace you on short notice. If you do not make every effort to reach us when you need to cancel, you will lose your Virgo Membership as well as be charged our $40 no-call-no-show fee.